FAQ's

Well, well, well looks like you have a question for us. Please, if you don't find your answer here then by all means, give us a call. Visit our contact page for our contact information.

 
 
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Q: How is Shipping cost calculated?

A: Each order is unique with packages containing more than one product size, width, etc. Each order will be calculated and you will be notified of the cost, if you are happy with the shipping options then your order will be filled and shipped.

 
 
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Q: Are you the only Shou Sugi Ban maker in Canada?

A. Well, outside is DIYer's we believe we are the only ones in western Canada. There are businesses who import shou sugi ban products from the USA and afar, but with this there are very long wait times and minimum orders with astronomical prices. We make our charred forest products here on Vancouver Island with B.C. wood and will ship worldwide.